How to open a profile

1. Go to Singles Management in the menu.
2. Find the person (search or browse the list).
3. Click their row to open the profile page.

Top of the page

You will usually see:

• The person’s name and photo
• Quick facts such as Gender, Age, location, Height
• An Internal badge when the account is a test user
• User ID and Profile ID — managers can copy these for support tickets
• Status — change it here if your role allows

Common buttons (depending on your role):

• Save — save changes to personal details
• View Potential Matches
• Introductions History
• Mark as internal / Unmark as internal — managers
• Link child account or Link a parent — managers, for parent/child setups
• Delete single — only if your role allows delete

Sections on the page

The left menu jumps between cards. Not every brand or role shows every card.

• Personal details / Personal Details
• Activity Information — Created, Last Login, Last Suggestion, Active Since, Approved Since
• My Profile & What I'm looking for
• Settings
• Package details — when your brand uses packages
• Questionnaire Details
• Personal Images — optional Photos Reviewed
• Profile Comments
• External Info
• Intro Statistics, Decline Reasons, Usage Statistics
• Notifications
• Device
• Groups
• Related SMEs
• Profile Status Logs

At the bottom you may also see View Questionnaire Answers and Make Primary for linked accounts.

Change Status

If your role allows it, you pick a new status at the top of the profile. For most non-active statuses, Admin asks you for a short reason before saving.

• The new status is saved on the person’s profile, together with the reason and which admin made the change.
• Your brand’s communication rules may send messages to the end user or to internal staff when certain statuses are chosen.
• The matching side of the product is notified to refresh that profile so suggestions and availability stay in sync.
• A new entry appears under Profile Status Logs on this profile so you can audit what changed and when.

Setting someone back to Active usually does not ask for a reason. Pausing suggestions (Paused by Admin) limits automatic new suggestions; engaged or dating statuses reflect where they are in the introduction journey.

Click Save on personal details

Saves the editable fields you changed (name, contact details where shown, and related profile fields your role may edit). Sign-in details in the identity system are updated when those fields are part of the save. The profile is refreshed for matching the same way as after a status change.

Mark as internal / Unmark as internal

Managers can flag an account as an Internal test user. Internal accounts are hidden from the main end-user list unless someone turns on showInternal on the list screen. This does not delete the person.

Delete single

When your role allows delete, this starts a permanent removal flow: the account is marked for privacy deletion, sign-in access is removed, and linked parent/child setup may be adjusted first if applicable. Treat this as irreversible for day-to-day work.

Groups on the profile

Adding or removing someone from a Groups segment can change their eligibility for campaigns, matching rules, or default status depending on how that group is configured. See the Groups guide for segment-specific behavior.

• Edit access — you can change allowed fields and click Save
• Manager access — you usually see full phone and email, the Internal flag, and more admin cards
• Support access — you may see tickets, Notifications, and Device even when other cards are limited

Password reset and sign-in help for end users are handled outside this screen (for example through your support process).